Invoices are now in your Customer UI

As many of you know, starting with the release of Syncplify Server! version 6 we have also introduced the Syncplify Customer Center Portal, which is a web UI for customers to manage their own licenses, maintenance/support subscriptions, orders, … and now also invoices!

Yes, invoices are now inside of your Customer UI:

To access an invoice, log into your Syncplify Customer Center Portal and go to the Orders page. From there, locate the order you want an invoice for, and click on the little blue icon that looks like a document next to the date-time and order ID.

This will display the invoice in your browser, from there you can print it or export it as a PDF using your browser’s built-in printing functions.

New support/ticketing system coming soon!

For several years we’ve been using Freshdesk to provide an online support/ticketing system to our customers. It’s a good and feature-rich solution, but it’s not deeply integrated with all of the other subsystems in our pipeline.

To improve on that, and to provide our customers with better, more tailor-made, more accurate support, we will soon switch to a more tightly integrated support/ticketing system.

When the new support/ticketing system is deployed, all support requests will need to be initiated from within your Syncplify Customer Center portal. Your information will be automatically injected into the ticket, so that you will have to write less, and we will have more information up front to help you better and more accurately.

Yet another step towards providing the best customer service we possibly can. 🙂