For several years we’ve been using Freshdesk to provide an online support/ticketing system to our customers. It’s a good and feature-rich solution, but it’s not deeply integrated with all of the other subsystems in our pipeline.
To improve on that, and to provide our customers with better, more tailor-made, more accurate support, we will soon switch to a more tightly integrated support/ticketing system.
When the new support/ticketing system is deployed, all support requests will need to be initiated from within your Syncplify Customer Center portal. Your information will be automatically injected into the ticket, so that you will have to write less, and we will have more information up front to help you better and more accurately.
Yet another step towards providing the best customer service we possibly can. 🙂